The same thing happened to me and my boyfriend!. Except my boyfriend never got his contact lenses or prescription. WE PAID FOR NOTHING!!!
We saw Dr. Tammy Nguyen in Dec 2011 at the Paramus location. My boyfriend got a contact lens sample to test AND she refused to give us the prescription until we decided which contact lenses brand to buy!! We came back after the Holidays and she was gone and the store had no record of our visit or prescription. My boyfriend is stuck wearing expired contact lenses unless we decide to pay 200$ again for another prescription. WORST PLACE EVER. I will NEVER GO BACK. The staff is completely useless and uninterested in servicing their customers.
By the way thanks for reminding me to contact customer service before posting a complaint because now I have another complaint. I HAVE CALLED THEM AND E_MAILED THEM MANY TIMES AND THEY NEVER GOT BACK TO ME!!!
Monetary Loss: $210.