on 4/11/15 I was informed i needed progressives and was convinced to buy the progressives & frames for 659.00 and transitional frames for another 112.00. the very next day i went for a second opinion.
was informed i was given the wrong specks i can still use my readers 1.25. so i immediately called to cancel my order. was told that they would refund me the 112.00 and 50.00 deposit but that i had to wait to the corporate offices send the refund which according to manager Doris can take up to 7-10 days today is 4/20/15 and im still waiting....
i want my money back!!! a copy of this page was sent to the BBB.
This person wrote the review because of poor customer service at Cohens Fashion Optical. Reviewer claimed that he or she lost $162 and wants Cohens Fashion Optical to issue a full refund.
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