I would like to make a compliant about the unprofessional manner in which I was treated at your Oceanside location. On 10/14/17 I paid to have Progressive lens put into a frame that I owned. I was told that the lens would take about a week. On 10/23/17 Susan called me...Read more
I didn't like
- Attitude and services
- Staff not honest
My complaint is about your Freehold raceway mall store in Freehold NJ. My issues with this store are many , my first visit was ok although the regular doctor was out, therefore I was seen by a visiting doctor who as it turned out gave me an incorrect prescription . I...Read more
August 8th 17 I Had An Appointment Walked In No One...I REPEAT! No One Acknowledge Me So I Said In Spanish That's What Was There Hello!! Can Anyone Here See Me? I Have An Appointment Lord Have Mercy The Two Dumminicans Looked @ Each Other One Said U Talk To Her, She...Read more
I got there at 4:20 and was told without any hesitation that I had to resheceduale. The manner it was said was inconpassionate and rude.. I then left called and asked to speak to manager and the response was worst... I am a faithful costomer for years and was handled...Read more
Cohens Fashion Optical - Horrible!!!! NEVER AGAIN!!!!
I was recently in the bay terrace location. I bought 2 pairs of glasses totaling 1650. The sunglasses were 1000. When I bought them, I was told that it would be an exact match to what I bought. It wasn't and they were not willing to do anything about it. Absolutely horrible!!!! I will never go back again!!!!
Do not use them as them as they do not know what they are doing. Otherwise, they are intentionally trying to screw the Customer. I went for an Eye exam and the Doctor did a fine job. The help (lets call him Rob) was giving me a runaround to try and sell me a pair of...Read more
A customer for over 10 years. Stopped in with my significant other, she was getting new lenses in old frame (400.00 purchase). For years I have come by for new nose pieces and they clean ur glasses too; can't help remember one visit where they used windex and paper...Read more
WARNINGS & ILLEGAL PRACTICES! 1. All of Cohen's Fashion Optical stores DO NOT PROVIDE REFUNDS. Once you provide them w/ payment, you cannot get your money back. 2. This particular store DOES NOT GIVE PRESCRIPTIONS (unless you ask them for it) and that is ILLEGAL. I...Read more
Re: Cohen's 167 W. 72nd St. NYC This should have been very simple. I brought my vintage Oliver Peoples frames in to get new lenses on Friday Feb.3 at @ 6PM. I had bought reading glasses there in mid-December and had my eyes examined as part of the price. I had the...Read more
I paid for glasses on 12/21/2016, needs some adjustment, I was told by the sales person to return in a week, the office at 539 8th Ave. NYC did not have the proper machine to adjustment. I returned on 1/3/2017, was told to come in the following, or in a couple of days....Read more
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