Cohens Fashion Optical
Reviews and Complaints
Cohen's Fashion Optical, Lawrenceville, NJ
Cohens fashion optical
Bargain Shopping at Cohen Opticals
WORST PLACE EVER
The same thing happened to me and my boyfriend!. Except my boyfriend never got his contact lenses or prescription. WE PAID FOR NOTHING!!!
We saw Dr. Tammy Nguyen in Dec 2011 at the Paramus location. My boyfriend got a contact lens sample to test AND she refused to give us the prescription until we decided which contact lenses brand to buy!! We came back after the Holidays and she was gone and the store had no record of our visit or prescription. My boyfriend is stuck wearing expired contact lenses unless we decide to pay 200$ again for another prescription. WORST PLACE EVER. I will NEVER GO BACK. The staff is completely useless and uninterested in servicing their customers.
By the way thanks for reminding me to contact customer service before posting a complaint because now I have another complaint. I HAVE CALLED THEM AND E_MAILED THEM MANY TIMES AND THEY NEVER GOT BACK TO ME!!!
Lousy Customer service and tried to scam money
Cohen optical
Cohens honor system
Has not sent my contact lens since 08/19, I cant see well.
Cohen Pembroke Pines Fl-VERY Unorganized!!!!
Poor Service/ Cost of air fare
I Hate Cohens !!
Did not show proper return policy and made shoddy produc
Cohen Optical @ Westfarms Mall
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yes,indeed, they not only know nothing but they also make bad glasses. I paid over $750 for a pair of "graded optics" but cannot look out of them.
I am going to see their "manager" tomorrow to rectify the situation. (Was told that a manager will be at the 86th St. store after 1 tomorrow).
Either they have to re-do the glasses or simply refund my money. I assume they will do neither one of these things, but if they do will write a PS to this and write a good comment.
Dear Glasses1,
Our company is committed to delivering the best possible customer experience and we’re sorry to hear that you had an issue at our store. We’d love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at sharonv@***.bz or call 516-465-****. We look forward to hearing from you.
Regards,
Jenna
CFO Brand Ambassador