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Do not use them as them as they do not know what they are doing. Otherwise, they are intentionally trying to screw the Customer. I went for an Eye exam and the Doctor did a fine job. The help (lets call him Rob) was giving me a runaround to try and sell me a pair of...
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1.4
I didn't like
  • Do not use them
#1051009
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A customer for over 10 years. Stopped in with my significant other, she was getting new lenses in old frame (400.00 purchase). For years I have come by for new nose pieces and they clean ur glasses too; can't help remember one visit where they used windex and paper...
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2.1
Product
#1034992
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Cohens Fashion Optical - Fraudulent Refund Policy and No Prescription AGAIN
WARNINGS & ILLEGAL PRACTICES! 1. All of Cohen's Fashion Optical stores DO NOT PROVIDE REFUNDS. Once you provide them w/ payment, you cannot get your money back. 2. This particular store DOES NOT GIVE PRESCRIPTIONS (unless you ask them for it) and that is ILLEGAL. I...
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1.0
I didn't like
  • Staff not honest
#1033911
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Eyewear Review

Cohens Fashion Optical
#839973
Do not I repeat do not go to the Cohen in Valley Stream location. Dr. Does not know what he's doing writing wrong prescription . When I went back to get refund less than 24 hr. Was told I couldn't get a refund but could get a credit for $450 for the nxt time which would be in two years.
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Cohens Fashion Optical Staff Review

Cohens Fashion Optical
#772279
1.2
Employees have a horrible attitude, rude and disrespectful with customers. Don't visit the cohen's optical at Mall of the Americas Miami, FL
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Other Product Review

Cohens Fashion Optical
#751962
1.8
Really bad customer service will never go back shop around u will feel better
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Eyeglasses Review

Cohens Fashion Optical
#745202
3.0
I tried to cancel my order less than 24 hours and told i couldnt. $360. Is stuck in a order that i wanted to change or cancel. To me at least they can offer 24 hours cancel option. Guess its a racket. Discusted with cohen opticals policys
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Re: Cohen's 167 W. 72nd St. NYC This should have been very simple. I brought my vintage Oliver Peoples frames in to get new lenses on Friday Feb.3 at @ 6PM. I had bought reading glasses there in mid-December and had my eyes examined as part of the price. I had the...
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Anonymous
Anonymous

FYI: Issue completely resolved. Money refunded and glasses returned to me. Still....stay away from this store ....don't look for trouble. It was a terrible and bizarre situati...

Anonymous
Anonymous

Issue may have been resolved after corporate got involved. Manager "Mel" was menacing and accused me of getting him in trouble when actually he got himself in this situation. ...

1.0
I didn't like
  • Attitude and services
#1003308
Reply to reviews
I paid for glasses on 12/21/2016, needs some adjustment, I was told by the sales person to return in a week, the office at 539 8th Ave. NYC did not have the proper machine to adjustment. I returned on 1/3/2017, was told to come in the following, or in a couple of days....
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#985946
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I scheduled an eye exam for $29, a coupon deal offered on the internet. After the exam, I was charged $69 instead of the prearranged $29. When I inquired why the bill was not $29, I was told because I received dilation which is priced at an additional $40. I did not...
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Anonymous
Anonymous

I scheduled an eye exam for $29 at their facility in Freehold, NJ, a coupon deal offered on the internet. After the exam, I was charged $69 instead of the prearranged $29. Whe...

1.5
#955100
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I went to Dr. Durante at the treasure coast mall in Jensen Beach Fl. I wanted contacts, he took a 5 second look at my eyes and said I couldn't wear contacts. He also told me I had early stages of glaucoma. I decided to get a second opinion after he sold me a hundred...
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3.0
#938722
Reply to reviews
purchased a pair of reading glasses, my first pair. The sales person gave me a pair that was not right but I didnt know because they were my first pair. Every time I read, the bottom line in the glasses were about half way up the page. Then screw came loose and went...
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cohenseyewear
cohenseyewear

Hello,We see that you have written two of the same reviews. Please contact us at help@cohensfashionoptical.com so we can help resolve this matter to your satisfaction.Thanks!

1.1
Product
I didn't like
  • Staff not honest
#922379
Reply to reviews
poor choice for me as my first pair of reading glasses. poor repair service only three months after purchase. had to go back in two weeks after service to resolve same problem with a screw not staying in place. staff told me that they had replaced the screw when they...
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cohenseyewear
cohenseyewear

Hello,We are very sorry that you had an issue at our store and we'd like to help resolve this matter to your satisfaction. Please reach out to us at help@cohensfashionoptical....

#922361
Reply to reviews
I ordered three sets of eye glasses, and one pair had a crack on one of the lenses. The clerk wanted for me to take the pair home. I refused, then I wrote a check for the two sets that I was taking, and was told that I would have come back after the check cleared. ...
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1.8
I didn't like
  • Eyeglasses unusable
#882942
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