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1.7 Based on 22 reviews
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I scheduled an eye exam for $29, a coupon deal offered on the internet. After the exam, I was charged $69 instead of the prearranged $29. When I inquired why the bill was not $29, I was told because I received dilation which is priced at an additional $40. I did not ask for dilation nor was told it would be an additional cost. The dilation added about five minutes to the overall 30 minute exam. I paid the extra $40. It seems to me that I should... Read more

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I went to Dr. Durante at the treasure coast mall in Jensen Beach Fl. I wanted contacts, he took a 5 second look at my eyes and said I couldn't wear contacts. He also told me I had early stages of glaucoma. I decided to get a second opinion after he sold me a hundred dollar pair of bi focals. Went to Walmart where a doctor spent over an hour with me examining my eyes, no glaucoma, and I am writing this with my new contacts and could not be... Read more

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purchased a pair of reading glasses, my first pair. The sales person gave me a pair that was not right but I didnt know because they were my first pair. Every time I read, the bottom line in the glasses were about half way up the page. Then screw came loose and went in to have it tightened, it lasted two weeks. I only use these glasses when I am at my computer and if I read. I went in again today and the salesperson said they would probably... Read more

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poor choice for me as my first pair of reading glasses. poor repair service only three months after purchase. had to go back in two weeks after service to resolve same problem with a screw not staying in place. staff told me that they had replaced the screw when they just tightened the same screw, after telling me they had replaced the screw. five minutes after leaving the store, i took the glasses out of the case and they were loose again. ... Read more

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I ordered three sets of eye glasses, and one pair had a crack on one of the lenses. The clerk wanted for me to take the pair home. I refused, then I wrote a check for the two sets that I was taking, and was told that I would have come back after the check cleared. Which is bull, because they have a number to call if the machine goes down and they will give you a authorization number. I then paid by credit card, and was told that it would take... Read more

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I always, let me repeat always purchase accidental insurance with my glasses because my son is young and dose not have a gauge for his stregnth yet. The nose pad "holder" for lack of a better word broke on my glasses. First the right due too my son hugging my face hard repeadtedly, i would the pushe the right one out of the way so the glasses would sut flush on my nose. Eventualy the right broke also, and i wore it like that longe enough to... Read more

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Do not I repeat do not go to the Cohen in Valley Stream location. Dr. Does not know what he's doing writing wrong prescription . When I went back to get refund less than 24 hr. Was told I couldn't get a refund but could get a credit for $450 for the nxt time which would be in two years.

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Cohen F/O located in the valley stream mall, Erroneously Filled a Prescription 2x on the respective Order. They refuse for Now ,to resolve this issue for an Full Refund. Here's another example of an Companies financial gain over Consumers Satisfaction. So now i must seek restituion by suing them for a full refund , my time , gas ,& expenditures for seeing a professional optometrist to refute the Erroneous Prescription twice issued by Choens. Read more

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I was told that my contact order would be received by the store in 3 to 7 business days and I would receive a call when they came in. Needless to say after 19 days, with no calls, I called the store. I was told they would be in on the following day. I went into the store the next day and the contacts were not there, but was assured they would be in the next day. When I went into the store the next day, they had not come in. They again... Read more

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Always had 20/20 my whole life. 1 eye exam with Cohen's- they state I do not have 20/20. Now a few months later I needed an Othomologist being I had a stye. The othomologist procceced with a vision test to be told I have 20/20. Than I ask to test my glasses purchased at Cohen's, they state hardly anything like a magnifier. I feel so ripped off by Cohen's and not to mention I bought glasses and forced to get the Antiglare. Plus I paid $80.00 for... Read more

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