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1.6 Based on 18 reviews
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Cohen F/O located in the valley stream mall, Erroneously Filled a Prescription 2x on the respective Order. They refuse for Now ,to resolve this issue for an Full Refund. Here's another example of an Companies financial gain over Consumers Satisfaction. So now i must seek restituion by suing them for a full refund , my time , gas ,& expenditures for seeing a professional optometrist to refute the Erroneous Prescription twice issued by Choens. Read more

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I was told that my contact order would be received by the store in 3 to 7 business days and I would receive a call when they came in. Needless to say after 19 days, with no calls, I called the store. I was told they would be in on the following day. I went into the store the next day and the contacts were not there, but was assured they would be in the next day. When I went into the store the next day, they had not come in. They again stated that they would definitely be in the following day. I left and when I was about two blocks away I... Read more

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Always had 20/20 my whole life. 1 eye exam with Cohen's- they state I do not have 20/20. Now a few months later I needed an Othomologist being I had a stye. The othomologist procceced with a vision test to be told I have 20/20. Than I ask to test my glasses purchased at Cohen's, they state hardly anything like a magnifier. I feel so ripped off by Cohen's and not to mention I bought glasses and forced to get the Antiglare. Plus I paid $80.00 for my sunglasses lense to be replaced because I had scratches. Which in the past I bought at Cohen's... Read more

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I was just in the 34th st. Cohens. I wanted to replace a frame I bought there six months ago which had just cracked. The help was amateurish, snarky and patronizing. They seemed to know nothing about customer service and less about glasses. I had just come from another Cohens' location were my very same inquiry was met with courtesy and professionalism. If you're going to shop Cohens, avoid 34th St. Read more

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Employees have a horrible attitude, rude and disrespectful with customers. Don't visit the cohen's optical at Mall of the Americas Miami, FL Add comment

Store manager name: Clinton Optometrist: Tomara Young, OD NPI Number: 1932323847 Provider License Number: TUV006336-1 Description of What happened I visited the Cohen’s Fashion Optical located at 86 West 125th Street in New York, NY 10027 and a very negative experience when being seen by the optometrist (Tomara Young, OD), in addition to having a fraudulent billing of my glasses when working with the store manager (Clinton) and Dr. Tomara Dr. Young. On the evening of December 18, 2015, I went to Cohen’s Fashion Optical located at 86 West 125th... Read more

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Really bad customer service will never go back shop around u will feel better Add comment

I tried to cancel my order less than 24 hours and told i couldnt. $360. Is stuck in a order that i wanted to change or cancel. To me at least they can offer 24 hours cancel option. Guess its a racket. Discusted with cohen opticals policys Add comment

I purchased glasses from these people back in feb of 2015, i thought nothing of i at the time as i needed glasses and was told they were reputable little did i know. Since feb i have been back frequently to get adjustments as these lenses are too heavy and doesnt seem like they were made right and they tend to give me a headache due to he weight on my nose. I contacted cohens to let them know i was displeased, they suggested i see someone else in the store for an adjustment. She was a headache by itself. She was rude,unprofessional and... Read more

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I have waited over a month for my glasses. Still not ready. I had a pair of lenses added to my sunglasses, what a disaster. Terrible quality, terrible customer service and very expensive. Buyer beware, I have contacted so many people and still not happy. They over promise and under deliver. Not worth your hard earn dollars. Do not recommend. I purchased from the Oxford Valley Mall location in Langhorne PA. The staff appears very nice until they have your deposit and order. I am hoping this will be resolved today, or I will be filing a... Read more

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