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1.4 Based on 15 reviews
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  • Customers like
    • Friendliness 1
    • Lousy product 1
  • Customers don't like
    • Attitude and services 2
    • Eyeglasses unusable 2
    • Horrible customer service 2
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Employees have a horrible attitude, rude and disrespectful with customers. Don't visit the cohen's optical at Mall of the Americas Miami, FL Add comment

Store manager name: Clinton Optometrist: Tomara Young, OD NPI Number: 1932323847 Provider License Number: TUV006336-1 Description of What happened I visited the Cohen’s Fashion Optical located at 86 West 125th Street in New York, NY 10027 and a very negative experience when being seen by the optometrist (Tomara Young, OD), in addition to having a fraudulent billing of my glasses when working with... Read more

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Really bad customer service will never go back shop around u will feel better Add comment

I tried to cancel my order less than 24 hours and told i couldnt. $360. Is stuck in a order that i wanted to change or cancel. To me at least they can offer 24 hours cancel option. Guess its a racket. Discusted with cohen opticals policys Add comment

I purchased glasses from these people back in feb of 2015, i thought nothing of i at the time as i needed glasses and was told they were reputable little did i know. Since feb i have been back frequently to get adjustments as these lenses are too heavy and doesnt seem like they were made right and they tend to give me a headache due to he weight on my nose. I contacted cohens to let them know i... Read more

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I have waited over a month for my glasses. Still not ready. I had a pair of lenses added to my sunglasses, what a disaster. Terrible quality, terrible customer service and very expensive. Buyer beware, I have contacted so many people and still not happy. They over promise and under deliver. Not worth your hard earn dollars. Do not recommend. I purchased from the Oxford Valley Mall location... Read more

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I had a voucher for prescription glasses from my union. Cohen Optical located at 2167 86th street, Brooklyn, NY, 11214 was listed as one of the providers so on August 1, 2015, I went there. I liked a particular style that was not included in my plan so I paid $150.00 extra to get the frames I liked. Today, September 24, while removing my glasses, the arm broke off of the frame. I brought the... Read more

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My transitions are not changing to light correctly was told that my one year warranty is over after paying 1200.00 hundred dollars for my glasses I would not do anymore business with cohens if this is kind of attitude cohens has and new bay plaza mall store with a Renee as manager was very very nasty told me she did not care about my glasses Add comment

I went to the Cohens Optical located at Greenacres Mall in Valley Stream. I selected a pair of frames and purchased. Within 7 min of the card swipe I expressed to the representative I change my mind cancel the order she said your lens have already been cut, sorry too late. So in the matter of 7 min of making a purchase my lens were cut. I think not. Very unethical sales practices. All I wanted to... Read more

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I will NEVER go back! Not only was the receptionist rude and ignorant; and made me wait until she finished flirting with a coworker. The doctor couldn't have cared less. As a health care professional, I pride myself and my fellow colleagues on our patient satisfaction rates. This guy not only treated me like a burden but I felt as if I was doing something wrong the entirety of my exam. He did... Read more

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