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1.7 Based on 19 reviews
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    • Attitude and services 4
    • Eyeglasses unusable 3
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I ordered three sets of eye glasses, and one pair had a crack on one of the lenses. The clerk wanted for me to take the pair home. I refused, then I wrote a check for the two sets that I was taking, and was told that I would have come back after the check cleared. Which is bull, because they have a number to call if the machine goes down and they will give you a authorization number. I then paid by credit card, and was told that it would take... Read more

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I always, let me repeat always purchase accidental insurance with my glasses because my son is young and dose not have a gauge for his stregnth yet. The nose pad "holder" for lack of a better word broke on my glasses. First the right due too my son hugging my face hard repeadtedly, i would the pushe the right one out of the way so the glasses would sut flush on my nose. Eventualy the right broke also, and i wore it like that longe enough to... Read more

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Do not I repeat do not go to the Cohen in Valley Stream location. Dr. Does not know what he's doing writing wrong prescription . When I went back to get refund less than 24 hr. Was told I couldn't get a refund but could get a credit for $450 for the nxt time which would be in two years.

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Cohen F/O located in the valley stream mall, Erroneously Filled a Prescription 2x on the respective Order. They refuse for Now ,to resolve this issue for an Full Refund. Here's another example of an Companies financial gain over Consumers Satisfaction. So now i must seek restituion by suing them for a full refund , my time , gas ,& expenditures for seeing a professional optometrist to refute the Erroneous Prescription twice issued by Choens. Read more

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I was told that my contact order would be received by the store in 3 to 7 business days and I would receive a call when they came in. Needless to say after 19 days, with no calls, I called the store. I was told they would be in on the following day. I went into the store the next day and the contacts were not there, but was assured they would be in the next day. When I went into the store the next day, they had not come in. They again... Read more

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Always had 20/20 my whole life. 1 eye exam with Cohen's- they state I do not have 20/20. Now a few months later I needed an Othomologist being I had a stye. The othomologist procceced with a vision test to be told I have 20/20. Than I ask to test my glasses purchased at Cohen's, they state hardly anything like a magnifier. I feel so ripped off by Cohen's and not to mention I bought glasses and forced to get the Antiglare. Plus I paid $80.00 for... Read more

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I was just in the 34th st. Cohens. I wanted to replace a frame I bought there six months ago which had just cracked. The help was amateurish, snarky and patronizing. They seemed to know nothing about customer service and less about glasses. I had just come from another Cohens' location were my very same inquiry was met with courtesy and professionalism. If you're going to shop Cohens, avoid 34th St. Read more

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Employees have a horrible attitude, rude and disrespectful with customers. Don't visit the cohen's optical at Mall of the Americas Miami, FL

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Store manager name: Clinton Optometrist: Tomara Young, OD NPI Number: 1932323847 Provider License Number: TUV006336-1 Description of What happened I visited the Cohen’s Fashion Optical located at 86 West 125th Street in New York, NY 10027 and a very negative experience when being seen by the optometrist (Tomara Young, OD), in addition to having a fraudulent billing of my glasses when working with the store manager (Clinton) and Dr. Tomara Dr.... Read more

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Really bad customer service will never go back shop around u will feel better

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